Towing FAQ

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Ottawa Towing Service FAQ

Towing Service FAQ
Is 613 Towing (Services Provided By Ottawa Valley Towing) 24 Hours?

613 Towing (Services Provided By Ottawa Valley Towing) works with many towing companies in Ottawa to provide 24 hour towing services & roadside assistance any time of the day.  Plus we are open 365 days of the year. 

Do I Need To Be With My Vehicle To Tow It?

You don’t need to be there when we tow your vehicle.  Just let us know when you call and we can make arrangements depending on the towing service you require. 

How Much Does Towing Cost In Ottawa?

Towing costs vary depending on the kind of damage to the vehicle, the distance towed and how much time. Basic service starts at $70 and increases depending on the type of tow & distance. 

For break downs, lockouts, battery boosts and tire changes we can let you know the exact cost.  For accident recoveries and winching services we will provide an estimate.

How Long Before A Tow Truck Arrives?

Tow truck arrival times can vary depending on your location and Ottawa traffic. Calling. 613 Towing (Services Provided By Ottawa Valley Towing) puts you in touch with our drivers so when you call they’ll give you an approximate arrival time based on how near they are to you. 

What Kind Of Tow Trucks Are Available?

We will send the appropriate tow truck to respond to your call. Roadside assistance and brokedown vehicles can be moved by wheel lift or wrecker tow trucks.  Damaged vehicles might require a flatbed tow truck and heavy trucks might require us to send a rotator crane.  

Can I Ride In The Tow Truck?

Yes, our wheel lift, wrecker & flatbed tow trucks can accomodate 1-2 passengers.  Let us know how many passengers we need to transport while calling our dispatch. 

Did You Tow My Car In Ottawa?

No.  We do NOT tow vehicles from private property or for the City of Ottawa.  If your vehicle is missing you can call Ottawa By Law (613) 580-2424 

Someone Is Parked In My Spot, Can You Tow Them?

Only Ottawa By Law can authourize towing cars on private property or that are parked blocking your driveway.  If someone is parked in your spot please call Ottawa Parking By Law: (613) 580-2424

Someone Is Parked In My Spot, Can You Tow Them?

Only Ottawa By Law can authourize towing cars on private property or that are parked blocking your driveway.  If someone is parked in your spot please call Ottawa Parking By Law: (613) 580-2424

What Towing Services Are Available In Ottawa?

613 Towing (Services Provided By Ottawa Valley Towing) provides every kind of towing service including:

Car lockouts, batter boosts, changing flat tires, winching, recoveries, heavy towing and more. Visit our services page to learn about all the tow truck services we offer. 

Tow Truck Questions

Tow Truck Questions
What Kind Of Tow Trucks Are Available?

613 Towing (Services Provided By Ottawa Valley Towing) has wreckers, flatbeds, rotators & wheel lift tow trucks available.

How much is each kind of tow truck service?

The more specialized the towing service the more expensive the cost.  We always dispatch the most economical option that suits the customers towing needs.  We offer free quotes over the phone so just call for an accurate price. 

Are all your tow trucks available 24 hours?

Yes, all of our tow trucks can service Ottawa drivers 24 hours of the day. 

24 Hour Towing Questions

Car Unlocking Service Questions

Car Unlocking Service Questions
How Do You Unlock My Car?

The safest and most affordable way to unlock cars is using an air bladder to slightly pry open the door.  

Does Vehicle Unlocking Scratch Paint Or Window?

No, we perform this service hundreds of times per year and there is never any damage 99% of the time. If we have any concerns about special cases we will inform you before any service is performed.  

How Much Does Car Unlocking Cost?

Car unlocking service in Ottawa starts at $69 and is usually no more than that. Give us a call with your information for a precise cost. 

Are There Other Methods Of Vehicle Unlocking?

There are other techniques and tools that can be used but they tend to be dated and only used in special circumstances.  A tool commonly known as a ‘slim jim’ allows us to unlock most locks in minutes without damage and compressed air can be used in some cases too.  

How Long Does It Take To Unlock My Car?

Once the tow truck driver arrives your car will be unlocked in less than 5 minutes. 

Flatbed Towing Questions

Flatbed Towing Questions
Do I need a flatbed tow truck?

Many tows can be performed by a wrecker or wheel lift tow truck instead of a flatbed.  Keep in mind each tow is unique and safety is the most important factor to consider. 

Is a flatbed tow truck more expensive?

Yes, the added expense of operating a flatbed tow truck is passed on to the consumer but whenever possible we dispatch the most economical tow truck for your needs. 

My car can still drive do I need a flatbed?

If your car is still driveable we can usually send a cheaper tow truck instead of a flatbed. 

Breakdown Truck Questions

Car Breakdown FAQ
How Much Does Breakdown Towing Cost?

The price of breakdown towing depends on the kind of vehicle and the distance from your location to the mechanic, garage or car dealership. 

Should I Get An Estimate From Many Towing Companies?

We provide free estimates all the time.  If getting an affordable towing price is important then you should obtain multiple estimates. 

My Car Won't Drive, Can You Recommend A Mechanic?

Yes, we know lots of mechanics across the city of Ottawa and can make a number of recommendations based on the proximity to where your car is located. 

Battery Boost FAQ

Battery BoostFAQ
What Colour Goes On What Battery Terminal?

The red jumper cable goes on the positive (+) terminal and the black cable goes on the (-) negative terminal. 

Is Boosting A Car Battery Safe?

Using the proper equipment and following the proper safety procedures boosting your car’s battery is 100% safe.  There is no risk of injury or damage to your vehicle when hiring professional roadside assistance companies. 

I Tried Boosting My Battery & My Car Won't Start

Using a donor car as the power source isn’t very strong compared to our professional battery booster packs.  Often times our driver can get cars started when other companies failed!

What To Do After A Boost?

Leave the booster cables connected to both cars for at least five minutes before removing them. This will help charge the dead battery and reduces the risk of a power surge. 

Roadside Assistance FAQ

Ottawa Roadside Assistance FAQ
What Is The Advantage Of Using 613 Towing (Services Provided By Ottawa Valley Towing) Over An Automobile Association?

The biggest advantage for Ottawa drivers is the dispatch time. With the big roadside companies in Canada the wait times can be well over an hour! 613 Towing (Services Provided By Ottawa Valley Towing) can have a tow truck at your location in under 30 minutes (barring really bad weather).

What is roadside assistance?

Roadside assistance are services provided for tow truck drivers to help drivers who need help. Common calls include car won’t start, keys locked inside car or tire changing.

How Much Does Roadside Assistance cost?

Roadside assistance service charge starts at $60 for very basic local service calls. More complicated and further call outs increase the price. Its best to call and let us know your situation that way we can give you an exact price or estimate depending on the service.

What Is The Price Per Kilometre For Long Distance Towing?

Towing varies by the kind of tow truck required and the total distance.  Long distance towing starts at $1.50/kM.  For an exact price just request a quote. 

What Kind Of Vehicles Are Eligible For Roadside Assistance?

We can perform roadside assistance services on cars, SUVs, trucks, and heavy duty trucks.

What makes of cars do you perform roadside assistance on?

We can provide roadside assistance on the following car manufacturers:
Ford, Hyundai, Mazda, Kia, BMW, Mercedes, Tesla, GMC, Honda, Chevrolet, Toyota & many more!

Will you deliver gas if I run out?

If you run out of gas we can deliver fuel but often times it’s just as easy to tow your vehicle to the nearest gas station. Depending on the location and time of day we can work with you on what makes the most sense.

Long Distance Towing FAQ

Long Distance Towing FAQ
How Do You Come Up With The Price For Long Distance Tows?

The price is greatly determined by the total distance travelled on your tow (plus don’t forget we need to get back to Ottawa).  We can get the exact mileage and provide you with a fixed price before you agree to the service. 

Is There Room For a Passenger To Travel Together?

We can usually accommodate at least one passenger and with special arrangements could include more people.  If you want to control the radio the price automatically doubles – just kidding. 

How Far Will Roadside Assistance Tow Your Car?

We can tow your car as far as you need to go but keep in mind the price is determined by the distance travelled.  We always work with customers in need of emergency long-haul towing so if you are from out of town and need your vehicle towed home let us know your story and we will try to accommodate you as best we can. There is no limit on the distance we tow vehicles. 

What Is The Price Per Kilometre For Long Distance Towing?

Towing varies by the kind of tow truck required and the total distance.  Long distance towing starts at $1.50/kM.  For an exact price just request a quote. 

Flat Tire Changing Service FAQ

Flat Tire Changing Service FAQ
How long does it take to change the spare tire?

Most tire changes are completed in under 15 minutes or faster. Things like rusty lug nuts and high mileage vehicles can make things more difficult.

What it I misplace or don't have my locking nut?

Your car will need to be brought to a mechanic to remove the tire. Luckily there is a tow truck on. scene capable of bringing you there in case this happens.

Do I need the specialty locking bolt to remove my tire?

If your car has a locking nut then it is needed to remove the tire.

Can you deliver me a spare tire?

We don’t keep spare tires on hand but we can tow your car to the local tire store, garage or mechanic.

My car is on a slope can you change my tire?

We have a tow truck so if your car is in a dangerous spot we will move your vehicle so the tire can be swapped safely.

Questions are the root of all answers.
Don’t Be Shy!